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PLEASE REVIEW VIZIONS POLICIES
Welcome to the VIZIONS NETWORK INC. (hereinafter “VIZIONS”). VIZIONS provides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

USE OF SITE
You represent and warrant that you are at least 18 years old; or, visiting the Site under the supervision of a parent or guardian.

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non- transferable and non-exclusive license to access and use the VIZIONS Site by displaying it on your internet browser only for the purpose of personal enjoyment and home entertainment and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and may not reflect our opinions. Product representations expressed on this Site are that of the vendor and are not made by us.

We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

REVIEWS AND COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non- confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

INTELLECTUAL PROPERTY
The entire content included in this web site, including but not limited to the text, graphics, images, and code, as well as any individual images or photographs, are copyrighted under the United States and other copyright laws, and is the exclusive property of VIZIONS Worldwide. Any use, including any reproduction, distribution, display, or transmission of the content of this site or individual images or photographs on this site is strictly prohibited.

All other company, brand and product names are trademarks of their respective holders. This web page has no affiliation to, and is not associated or sponsored by any of these trademark owners.

While every effort is made to ensure the information on this web site is accurate, designs, features, component parts, colors, and pricing are subject to change.

PRIVACY POLICY
Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

TERMINATION AND EFFECT OF TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

INTERNATIONAL ACCESS
This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

DISCLAIMER OF WARRANTY
VIZIONS does not warrant or represent that the content at the Site is accurate, or that the Site’s operation will be error-free or uninterrupted, or that it will be free of viruses or other harmful components. You use the Site at your own risk. VIZIONS does not represent or warrant that your use of materials displayed on this Site will not infringe rights of third parties. Information published at this Site may refer to products, programs or services that are not available in your country. Without limiting the foregoing, the Site is provided “AS IS” and without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions may not allow exclusion of implied warranties, so some of the above exclusions may not apply to you.

LIMITATION OF LIABILITY
Neither VIZIONS nor any third party involved in creating or delivering the Site will be liable under any theory (including negligence) for any incidental, consequential, indirect, special, or punitive damages arising out of your access to or use of the Site, even if VIZIONS has been advised of the possibility of such damages.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

COPYRIGHT COMPLAINTS
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please Contact Us.

REMEDIES
You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.

No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

In the event you agree to pay for our Vizions Box, then default in payment or cancel, and you fail to return our property within 5 business days, before paid for in total, you agree that we can charge you for the balance on your credit card and/or we will pursue you further for breach of contract. You agree that you owe the funds and we can accelerate payments as noted above.

OUR ADDRESS
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to:

VIZIONS NETWORK, INC.
12862 GARDEN GROVE BLVD.
SUITE C
GARDEN GROVE, CA 92843

PHONE:     (714) 656-4630
EMAIL:     support@vizionsnetwork.support


The following represents the terms of which Vizions Network, Inc. offers you access to our services. By using this service you signify your assent to these Terms of Service (hereby referred to as “TOS”). Vizions Network, Inc. reserves the right to change the TOS at any time. If you do not agree to any of these terms, please refrain from using the Vizions Network, Inc. services and it’s products.

THE VIZIONS NETWORK, INC. SERVICE

The TOS apply to all users of the Vizions Network, Inc. service, including, but not limited to, users who contribute directly to the service and website with materials or services. The Vizions Network, Inc. service and website may contain links to third party websites that are not owned or controlled by Vizions Network, Inc.. These third party websites are not in any way controlled, censored or edited by Vizions Network, Inc., and hence Vizions Network, Inc. assumes no responsibility for the content of any third party sites. By using the Vizions Network, Inc. service and website you agree to relieve Vizions Network, Inc. of any liability springing from use of third party services and websites.

ASSESSING THE VIZIONS NETWORK, INC. SERVICE AND WEBSITE

Vizions Network, Inc. gives you access to the service and website according to the TOS, assuming you agree to the TOS. Accessing most services and features of the website may requires an account. In case there is an account requirement, you may never use another person’s account, and may never allow anyone else to use your account. While creating your account you will be asked for personal information. You must provide complete and accurate information, omitting nothing that is required. You alone are responsible for actions taken while logged in with your account. For safety reasons you are required to keep your password secure and secret. If you suspect that your account is being used by someone else, you are required to immediately notify Vizions Network, Inc.. Failing to notify may cause you to be liable for losses inflicted on Vizions Network, Inc., and/or other interests, that may originate from unauthorized use of the account. Vizions Network, Inc. cannot and will not be liable for any loss or damage arising from your failure to comply with these rules. Furthermore you agree not to take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure, such as the use of automated systems, including but not limited to “robots”, “spiders” and “offline readers”. However, operators of public search engines may use spiders to access the site in order to make the content of the site searchable through their service. This permission does not apply to account names and other personal information about users. You also agree to use the site for solely private use.

INTELLECTUAL PROPERTY RIGHTS

Vizions Network, Inc. is a leading OTT technologies provider. It provides a free turn-key OTT operation platform solution from CMS to customized app software. It doesn't collect, host or provide any stream media. All of the content that end users are watching comes from the urls that users upload and share by themselves, and are owned by or licensed to respective content owners and protected by California and foreign laws. The content is provided as is for personal use only, and may not be used for any other purposes without the written consent of the respective owners. Vizions Network, Inc. reserves all rights not explicitly granted on the site. You may watch material for personal use only. You may not download material without related copyright notices being retained in the copy. You agree not to use the site in any other way than specified in this agreement, and you may not in any way bypass security related or other functions of the site. Vizions Network, Inc. may accept material submitted (“submitted material”) by users of the site. Vizions Network, Inc. does not claim ownership of submitted material. However, by submitting material, you agree to give Vizions Network, Inc. worldwide, royalty-free and non-exclusive license(s) to use the material as Vizions Network, Inc. sees fit regarding any and all uses of the submitted material, including promotional use. By submitting material you assure that you hold copyright of the material and/or license to use the material as governed by this agreement. You also assure that you have the permission of any persons identifiable in the material relating to the use of the material. By submitting material you also agree to license other Vizions Network, Inc. users, according to the TOS. This license is not terminated by the removal of the submitted material. You alone shall be responsible for submitted material. Vizions Network, Inc. may or may not pre-screen the submitted material. Vizions Network, Inc. may also, without limitations regarding responsibility, refuse, remove, move and otherwise handle the material if it is deemed to be in violation of the TOS or otherwise objectionable. By submitting material you agree to:

1.   Refrain from publishing material that is copyrighted or otherwise protected by intellectual property rights, unless you are legally allowed to do so;

2.   Refrain from publishing material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, pornographic, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

3.  Refrain from publishing false, misrepresenting or otherwise harmful material that could damage Vizions Network, Inc. or any third party;

4.  Refrain from posting advertisements or business solicitations, unless expressly allowed to do so by Vizions Network, Inc.;

5.  Refrain from impersonating any person or company, either explicitly or implicitly.

Vizions Network, Inc. does not accept any liability for submitted material, nor does it endorse opinions expressed in the material. Vizions Network, Inc. will remove copyrighted material that is infringing on someone’s rights if properly advised that such material is present on the site. Such advising should include the reason, and reasonable proof that it is the rightful owner of the right advising the site, including contact information. Vizions Network, Inc. reserves the right to disallow access to the site for persons who repeatedly submits copyrighted material without proper rights to do so. Vizions Network, Inc. may remove accounts and/or material at any time, without prior notice, for any reason.

WARRANTY IMITATION

By using the Vizions Network, Inc. service and website you agree to and understand that:

1. YOUR USE OF THE SERVICE AND WEBSITE IS AT YOUR OWN SOLE RISK. THE SERVICE AND WEBSITE ARE PROVIDED AS IS, WITHOUT CLAIMS REGARDING AVAILABILITY. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, BE THEY EXPRESSED OR IMPLIED.

2. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (i) THE SERVICE AND WEBSITE WILL MEET YOUR REQUIREMENTS; (ii) THE SERVICE AND WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE AND WEBSITE WILL BE ACCURATE OR RELIABLE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE AND WEBSITE WILL MEET YOUR EXPECTATIONS; AND (v) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.

3. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE AND WEBSITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR BOX, COMPUTER SYSTEM OR LOSS OF DATA, OR ANY OTHER DAMAGES THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

4. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE RESPONSIBLE FOR DAMAGES OCCURRING DUE TO BUGS, VIRUSES, TROJANS ETC. THAT MAY BE TRANSFERRED FROM THE SITE OR THIRD PARTIES.

5. Vizions Network, Inc. AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES OCCURRING TO ANYONE OR ANYTHING BY THE USE OF THE SITE AND OTHER SERVICES.

6. Vizions Network, Inc. DOES NOT ACCEPT RESPONSIBILITY FOR PRODUCTS OR SERVICES SOLICITED BY THIRD PARTIES ON THE SITE, ON LINKED SITES, OR OTHERWISE PRESENTED IN ASSOCIATION WITH Vizions Network, Inc..

YOU SPECIFICALLY ACKNOWLEDGE THAT Vizions Network, Inc. SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

INDEMNITY

You agree to indemnify and hold Vizions Network, Inc. and its subsidiaries, officers employees, affiliates, agents, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post, transmit or otherwise make available through the website, your use of the website, your connection to the website, your violation of the TOS, or your violation of any rights of another. This indemnification will survive these TOS, and your use of the Vizions Network, Inc. service and website.

AABILITY TO ACCEPT TOS

You affirm that you are legally allowed, and fully able and competent to enter into the obligations presented in these TOS, regarding but not limited to age, and/or legal competence.

ASSIGNMENT

These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Vizions Network, Inc. without restrictions.

GENERAL

You agree that Vizions Network, Inc. is based solely in California, and that California law is applicable to any and all disputes that may arise from your use of the website, and that any legal issues will be addressed and settled in California. Vizions Network, Inc. assumes the right to change these TOS at any time, without prior notification, and it is the user’s obligation to assure that they are properly informed about changes in the TOS. Using the Vizions Network, Inc. service and website will be considered as agreement to these TOS.


Vizions Network, Inc. believes in a one hundred percent (100%) satisfaction guarantee for its Customers and Independent DISTRIBUTORs (IDs). All customers and IDs are bound to the Vizions Network, Inc. Refund Policy. If the purchasing party is not satisfied with the products, they must return the product to our Santa Ana, California corporate office within fourteen (14) days from the order date to receive a full refund, provided that the returned product both remains in new, unused condition with no physical or water damage and is in the original, unmarked, and undamaged packaging. Furthermore, all original components and accessories, including the manual and warranty information, must be included in original condition.

Prior to returning any product(s), Customers and IDs must contact support@vizionsnetwork.support to obtain a Return Authorization Number (RA#). Vizions Network, Inc. reserves the right to dispose of or return to the customer any merchandise that does not have a valid Return Authorization Number.  Returns must follow the return process below. We credit less S&H (shipping and handling) and a 25% restocking fee if the product is not in new, unused condition. The credit will be issued within two weeks of the product(s) arriving at our corporate office. Vizions Network, Inc. will only accept returns or exchanges of product purchased directly from Vizions Network, Inc.. In the event of a failure to comply with the aforementioned requirements, the Company reserves the right to reject a refund request. Shipping, handling and clearance sale fees, as well as all other subsequent fees, are nonrefundable.  Note, gift cards are non-refundable. If products are not returned in the format described and in the timeframe provided, the return will be considered void and will not be processed or accepted. 

*It is strongly recommended that all returns be sent by a guaranteed/insured method of shipping because credits will only be issued if the products are actually received in office.

The refund policy only pertains to product sales. It does not apply to the DISTRIBUTOR Membership Fee, VIP or Services.

RETURN PROCESS

You can return any product to the following locations at your own expense:

Address the package to:

Vizions Network, Inc.

ATTN: RETURNS

12862 Garden Grove Blvd.
Suite C
Garden Grove, CA . 92843

No returns can be processed until the product is delivered to the address above and properly inspected.
All return requests shall be accompanied by the following documents:

• (i) A signed statement from the retail customer with details why the product has to be returned.
• (ii) A copy of the original sale receipt.
• (iii) A document with the RA# on it as well as the RA# written on the outside of the shipping box.
• (iiii) The contact details of the retail customer or the individual making the return, including name, address, telephone number and email

You should acknowledge that it may take up to fourteen (14) days for the Company to process your returns, exchanges or store credit vouchers.

EFFECT OF REFUND ON INDEPENDENT DISTRIBUTORS (IDs)

When a refund is requested by an Independent DISTRIBUTOR (IDs), the bonuses and commissions attributable to the refunded service will be deducted from the ID who received bonuses or commissions on such sales. Your product order is a qualification to receive commissions. Returning your products will void your qualification and cause you to forfeit all commissions.  Additionally, if commissions have been paid on a returned order, those commissions will be reversed. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. A Rep’s unsound request for refund may be considered as valid grounds for the Company’s decision to terminate. 

RIGHT TO CANCEL

Pursuant to federal laws, a buyer shall have the right to cancel certain sales within three (3) business days from the date of such sale all the way to midnight of the third business day. An Independent Sales DISTRIBUTOR (ID) shall be obligated to duly inform Customers about this right to cancel.

SHIPPING & HANDLING

Delivery of all purchase orders shall be subject to the availability of products and services. When available, products shall be shipped by USPS or similar services to reach the destination within seven (7) business days from the receipt of payment. Payments shall be mandatory at the time of purchase order and the Independent DISTRIBUTOR (ID) may receive the products at their own address or require the Company to directly ship the product to the designated address of the consumer. Vizions Network, Inc. is not responsible for address’ entered incorrectly upon ordering.

DAMAGED OR LOST GOODS

Vizions Network, Inc. shall collaborate with a shipping company that takes the responsibility for products that are damaged during the transit period from our corporate office to the shipping destination. When an ID receives products that appear to be damaged, he/she should mention the number of boxes that appear damaged and require the driver to acknowledge the damaged boxes in writing. An Independent DISTRIBUTOR (ID) should subsequently make an appointment with the shipping representatives to have the damaged goods inspected, and call Vizions Network, Inc. support to report the matter within twenty-four (24) hours.

When any product is lost in transit, or an Independent DISTRIBUTOR (ID) or Customer doesn’t receive the ordered product within a reasonable time frame, the ID/Customer should contact the Vizions Network, Inc. support team.

REFUSED SHIPMENTS

An Independent DISTRIBUTOR (ID) or customer shall NOT have the right to refuse delivery of a Vizions Network, Inc. shipment unless such refusal has been pre-approved by the Company ahead of time. In the event of a refused delivery, Vizions Network, Inc. is fully authorized to suspend the subscription of the respective ID until the matter is further resolved.

BILLING

The subscription program is automatically renewed each month with a credit or debit card maintained on file with Vizions Network, Inc.. The Independent DISTRIBUTOR (ID) may make adjustments to their monthly subscription in the back office of the Vizions Network, Inc. website.

PAYMENT

Independent DISTRIBUTORs (IDs) should be entitled to use any payment instrument made available on the website, but no purchase order should be processed until full payment is made to the Company. In the event where an ID pays more than what is required, such overpayments shall be credited to such ID’s account and automatically refunded along with his or her commission on the next payout.
No purchase order shall be effective unless it is accepted by the Company. The Company will not accept or process a purchase request if the cancellation of credit card is underway. In order to avoid such inconveniences and speed up a purchase order, an Independent DISTRIBUTOR (ID) is advised to link a valid and authorized credit card for the Company to charge. In the event an ID fails to discharge financial obligations under this agreement, an annual interest rate of eighteen (18%) percent or higher shall be charged on overdue amounts.

BACK ORDER POLICY

All products currently in stock should be shipped as usual, but the Company may receive purchase orders for out-of-stock items unless the product or services have been discontinued. Such purchase orders shall be listed as back order and shipped as soon as the products are available. However, if the product or services have been discontinued, an Independent DISTRIBUTOR (ID) shall be entitled to cancel their purchase order and have the amount credited to their account. When back ordered products and services are delivered, IDs shall receive their commission as applicable.

*If your V1-TV is not working correctly, please see the product warranty for full details. 
Product Warranty: 

Each V1-TV comes with a 1-year Manufacturers warranty.  This warranty covers only the following: 

- Materials used to make the actual V1-TV, or the remote that comes with the V1-TV) 
- The Android operating system 
- BTVi or V1-TV Platform 

If you experience any physical defects with your V1-TV, or technical issues with the Android operating system or V1-TV program, you must contact Technical Support at support@vizionsnetwork.support to complete the troubleshooting process. If the troubleshooting process does not fix the issue you are experiencing, you will need to send in your BTV for either repair or replacement*.  Repair or replacement will be determined once the V1-TV is received. 

You must only use apps (or APK files) and add-ons found in the App Market Store or Google Play.  If you use or download apps and/or add-ons from other sources, you do so at your own risk, and this voids the warranty.  We will not replace any Media Center that is damaged while downloading or using apps and/or add-ons downloaded from any other source.  We do not provide Technical Support for any apps or add-ons.  These are optional programs intended to enrich your user experience with the V1-TV.  If you have questions about or need Technical Assistance with any app and/or add-on you must contact the developer directly. 

Using the Factory Reset can damage the Operating System of your V1-TV.  For this reason the Factory Reset option should only be performed by Vizions Network, Inc. Technical Support or when instructed to do so by a Vizions Network, Inc. Technical Support Expert. If in case a user preforms a factory data reset without bring directed to do so by a Vizions Network, Inc. Technical Support Expert, the user will need to send in their V1-TV for repair and include a $25 service fee. We will attempt to repair any damage caused by the Factory Reset, but we will not replace any BTV2.0 that is damaged as a result of the unauthorized use of the Factory Reset.  
*It is strongly recommended that all returns be sent by a guaranteed/insured method of shipping because credits will ONLY be issued if the products are actually received in our office.

A Montana resident may cancel his or her DISTRIBUTOR Agreement within fifteen (15) days from the date of enrollment, and may return his or her inventory and/or sales aids for a full refund within such time period.


This product’s warranty, provided by our company, covers a period of 1 year from the date of purchase. All faulty parts and/or functions, resulting despite user’s normal use, will be repaired and/or replaced at no charge during the warranty period.

However, if any of the malfunctions are caused by user carelessness, inadequate maintenance, or natural disaster, we may provide repair and/or replacement services for a fee regardless of warranty period.

If, for any reason, you are not satisfied with our product, you can return the product for an exchange or refund*.

The product must be returned in good condition within 14 days of purchase.

* Minus a restocking fee of 20%.

The customer is responsible for all shipping costs.

We do not accept responsibility for any loss or injury caused by the use of the product or software. It is the user’s responsibility to ensure that the product is suitable for the user’s application. We will not be held legally for any malfunction resulting from user carelessness, abnormal use, and/or natural disaster. Even if we are in receipt of prior notification of such dangers, we will not be held legally liable.

PRODUCT WARRANTY GUIDE

Please read through the “Precautions for Safety” carefully to obtain a long and safe use of this product.

This product has been processed through careful quality control and testing procedures. Any malfunctions occurring during normal use are covered under the guidelines of the “Certificate of Product Warranty”, which is included in this Manual.

If you experience product malfunction, please contact our headquarters or any of our sales offices.

PRECUATIONS FOR SAFETY

The following instructions are provided for safe and correct use of the product and to prevent a potentially dangerous situat ion or damage in advance. Be sure to read through them before you use the product.

HANDLING PRECAUTIONS

Do not connect or disconnect the product with the probe or test lead which is connected to a voltage source.

Do not attempt to operate the product at the situation that a risk of dysfunction or shock expected to happen.

Stop using the product immediately when you notice something unusual about the smell, smoke or sound. And then remove the USB conn ection form your computer.

Keep the product out of the reach of children or those who cannot be trusted with the use.

Do not use the product with your hands we t. It can cause an electric shock.

Do not try the product for the purposes other than those stated.

USAGE LOCATION

If the products crevice is exposed to electric conductors (solids or liquids), the product will short circuit and possibly create dangers of electric shock or fire. Please keep this product away form humidity, water, or dust.

DO NOT use this product near gas as well as other flammable and/or explosive materials.

Store the product where direct sunlight can’t reach.

DO NOT use the product where it’s dirty, other machines are operated, or there is a high level of electromagnetic waves.

DO NOT place the product on an unstable cart, stand, or tripod. Such usage creates the dangers of acciden t and/or damage to product.




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